Policies

Payment

We accept PayPal, credit cards, cashier’s check and money orders. Orders can be made over the phone at 706-438-2940.

 
Order Cancellation

Policy Most orders are shipped within 24 hours of payment. If you wish to cancel an order, notify us immediately and we will attempt to stop the order before it is processed and shipped.  If it has already been processed, we are unable to cancel the order, and it will then be subject to our return policy.


Return Policy

We accept returns on all magnets returned to us in original and resalable condition within 30 days of purchase. Customer is responsible for return shipping cost. Shipping fees are not refundable.  Please email us at hello@brutemagnetics.com to receive an RMA number before returning any products. All magnets must be shipped in a box in order to comply with USPS, UPS, or FedEx regulations. Returns in an envelope or padded envelope will not be accepted. Return refund processing can take up to 5 business days from receipt of the return, as all products are individually inspected for damage/use.

Neodymium magnets are prone to breaking due to mishandling. We do not accept returns on magnets that have been damaged due to improper handling or that show signs of wear.

Damaged Shipment

We take great care in packaging our magnets for shipment, so damage during shipping is very rare.  Also, damage claims must be reported to us within 24 hours of receiving your shipment, accompanied by a photo of the damage.  You must keep all boxes and packing material, as the carrier may want to inspect the damaged packaging and products.

Privacy Policy

We will not share your personal information or email address with anyone.  The only thing you will receive from us is your order confirmation and communication pertaining to your order, unless you sign up for our newsletter.

Limited Warranty

We warrant our products to be free of manufacturers’ defects.  Our only obligation is to replace products proven to be defective.

Liability

Acceptance of any order is conditioned on Buyer's acceptance of these terms. We shall not be liable, whether in contract, in tort, under any warranty, in negligence or otherwise, for consequential, special or incidental damages.  Under no circumstances shall our liability exceed the amount of the purchase price.  The buyer's limited right to replacement is the Buyer's sole and exclusive remedy.

Disclaimer

Any information posted on this site is as a public service. Users of this web site are responsible for checking the accuracy, completeness, and/or suitability of all information themselves. Brute Magnetics specifically disclaims any and all liability for any claims or damages that may result from providing the web site or the information it contains, including any web sites maintained by other parties and linked to this web site.  Brute Magnetics does not independently verify nor exert editorial control over, information on pages outside of this site.