What is your Return Policy?
We accept returns on all magnets returned to us in original and resalable condition within 30 days of purchase. Customer is responsible for return shipping cost. Shipping fees are not refundable. Please email us at firstname.lastname@example.org to receive an RMA number before returning any products. All magnets must be shipped in a box in order to comply with USPS, UPS, or FedEx regulations. Returns in an envelope or padded envelope will not be accepted. Return refund processing can take up to 5 business days from receipt of the return, as all products are individually inspected for damage/use.
Neodymium magnets are prone to breaking due to mishandling. We do not accept returns on magnets that have been damaged due to improper handling or that show signs of wear.
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Do you Ship internationally?
Yes, we ship worldwide via USPS and DHL. You can check the options and prices to your destination by adding a magnet to the cart and proceeding to checkout. Due to IATA regulations we must shield the packaging to reduce the magnetic field outside of the box. This increases shipping weight and therefore international shipping is expensive to most places.
Customs duties and fees are handled by the destination Customs office in that county and are the responsibility of the purchaser. These will typically be billed to you at the time of delivery, we do not have control over them and cannot waive or avoid them.
Please provide a phone number with all international orders.
Brute Magnetics is a US merchant and all prices are reflected in USD. Your bank may apply conversion or foreign transaction fees.
Do you offer a military discount?
Yes we do. We offer 15% off to all active and retired military with proof of service. To receive a discount code, please e-mail email@example.com with your proof of service documents. Feel free to mark out any personal information before sending.
What precautions should be taken when handling neodymium magnets?
Large magnets have a very strong attractive force and improper handling could cause severe pinching/crushing injury. Use caution!
Neodymium magnets are not toys. Keep away from children.
Pacemakers and other sensitive electronics can be adversely affected by strong magnetic fields. If you wear a pacemaker, do not handle strong magnets.
If you are using magnets to hang heavy objects, choose a weight rating that greatly exceeds the object to the hung. Our weight ratings are based on ideal conditions. Surface conditions and metal thickness greatly affect magnet capacity.
To what should the carabiner be attached, the magnet or an anchor point?
The short answer is: personal preference. However, here are some points to consider. The carabiner allows for quick attachment to the magnet and quick release for storage. This is especially useful if you are using one of our Brute Boxes which has a separate compartment for each. The biggest drawback of the carabiner being attached to an anchor point is that the loose end of the rope then needs to be knotted to the eyebolt. Failure to tie an adequate knot could result in the loss of your magnet.
When can I expect my order to ship?
All orders using shipping methods (other than free economy), which are received by 1:00 PM ET will be processed that same business day. Orders received after 1:00 PM ET may not be processed or shipped until the following business day. Free economy shipping orders will be processed and shipped within two to three business days.
Please note that the number of business days for delivery are estimates only, and the day of shipment is not considered as one of the business days. Delivery dates are not guaranteed except for special services (UPS Next Day Air, USPS Priority Express). If you have a time sensitive shipment please contact us to ensure we can accommodate.